of the online store www.pup-babe.sk
1.1 These General Terms and Conditions, which include the Complaints Procedure (hereinafter the "Terms and Conditions"), regulate the rights and obligations of the contracting parties arising from the purchase agreement concluded between the trader, who is: Mgr. Henrieta Gassenmaier, place of business: 95618 Bošany, Malobošianska 1487/39, legal form: sole trader (SZČO), Company ID: 52002381, Tax ID: 1076770211, registration: Register of the District Office Prievidza, Trade Register No.: 340-42274 (hereinafter the "Trader") and the Buyer, the subject of which is the sale of handmade goods produced by hand on the website www.pup-babe.sk as the Trader´s electronic shop (hereinafter the "Online store").
1.2 Trader´s contact details:
Business name: Mgr. Henrieta Gassenmaier
Correspondence address: 95618 Bošany, Malobošianska 1487/39
Telephone contact: +421 903 684 169
E-mail: support@pup-babe.sk
Bank details: ----
1.3 For the purposes of these Terms and Conditions:
a) "Consumer" means a natural person who, in connection with a consumer contract, with an obligation arising from it or within a business practice, does not act within the scope of their business activity or profession.
b) "Entrepreneur" means a person who conducts business on the basis of a trade licence, or who conducts business on the basis of a licence other than a trade licence under special regulations, or who carries out agricultural production and is registered in the records under a special regulation and who acts within the scope of their business activity and buys goods in connection with this business activity.
c) "Buyer" means a Consumer or Entrepreneur who buys goods from the Trader.
d) "Purchase agreement" means any contract, regardless of its legal form, concluded by the Trader with the Buyer.
e) "Goods" means the subject of the purchase.
1.4 If the contracting party is a Consumer, relations not regulated by these Terms and Conditions are governed by Act No. 108/2024 Coll. on Consumer Protection and on the amendment and supplementation of certain acts and by Act No. 40/1964 Coll. the Civil Code, all as amended.
1.5 If the contracting party is an Entrepreneur, relations not regulated by these Terms and Conditions are governed by Act No. 513/1991 Coll. the Commercial Code as amended.
1.6 The Terms and Conditions form part of the concluded purchase agreement between the Trader on the one hand and the Buyer on the other. These Terms and Conditions are governed exclusively by the valid and effective legislation of the Slovak Republic. All contractual relations are concluded in accordance with the legal order of the Slovak Republic. By sending the order, the Buyer agrees that these Terms and Conditions and their provisions shall apply to all purchase agreements concluded through the Online store and to all relations between the Trader and the Buyer arising in particular when concluding the purchase agreement and when notifying a defect of the product.
1.7 By ordering goods from the Trader, the Buyer agrees with these Terms and Conditions by ticking the consent checkbox at the end of the order form.
1.8 Before sending the Buyer´s order, the Trader clearly, unambiguously, comprehensibly and unmistakably informed the Buyer about the pre-contractual information, in particular regarding liability for defects, payment, commercial, transport and other conditions as follows:
a) about the main characteristics of the goods, to an extent appropriate to the type and nature of the product, on the relevant catalogue page of the Online store;
b) about the business name and other necessary identification data of the Trader on the relevant sub-page of the Online store and in point 1.1 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
c) about the telephone number and email address of the Trader and about other data important for the Buyer´s contact with the Trader on the relevant sub-page of the Online store and in point 1.2 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
d) about the address of the Trader at which the Buyer may exercise rights arising from liability for defects of the product in point 6.5 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
e) about the right to lodge a complaint or other submission and about the Consumer´s right to submit a request for remedy to the Trader via alternative dispute resolution, including a link to the website where information about the relevant alternative dispute resolution entity is published, in Art. 8 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
f) about the selling price of each individual item of goods including value added tax and all other taxes, which is clearly and easily legible on the relevant catalogue page of the Online store, and about the resulting final price for the order including value added tax and all other taxes, the delivery fee and all other fees associated with the order, in the order form within the order created through the Online store and subsequently also in the order acceptance;
g) about the payment conditions, delivery conditions and the time limit within which the Trader undertakes to deliver the goods in Art. 3 and 4 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
h) about the rights and obligations of the contracting parties related to liability for defects and about the existence and duration of the Trader´s statutory liability for defects in Art. 6 of these Terms and Conditions, which are located on the relevant sub-page of the Online store; at the same time, the Trader provided the defect notification form as Annex No. 1 to these Terms and Conditions, which are located on the relevant sub-page of the Online store;
i) about the Consumer´s right to withdraw from the purchase agreement under Act No. 108/2024 Coll. on Consumer Protection and on the amendment and supplementation of certain acts, and about the conditions, periods and procedure for exercising the right to withdraw from the agreement in Art. 5 of these Terms and Conditions, which are located on the relevant sub-page of the Online store. The Trader also duly informed the Consumer about exercising the right of withdrawal by means of the written instruction which is attached as Annex No. 2 to these Terms and Conditions, located on the relevant sub-page of the Online store;
j) about the Consumer´s right to withdraw from the purchase agreement under Act No. 40/1964 Coll. the Civil Code, and about the conditions, periods and procedure for exercising the right to withdraw from the agreement in Art. 6 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
k) about provision of a withdrawal form from the purchase agreement under Act No. 108/2024 Coll. on Consumer Protection and on the amendment and supplementation of certain acts in point 5.4 of these Terms and Conditions, which are located on the relevant sub-page of the Online store; the Trader also provided the withdrawal form from the purchase agreement as Annex No. 3 to these Terms and Conditions, which are located on the relevant sub-page of the Online store;
l) about the information that if the Consumer withdraws from the purchase agreement, the Consumer shall bear the costs associated with returning the goods to the Trader and, if the Consumer withdraws from a distance contract, also the costs of returning goods which, due to their nature, cannot be returned by post, in point 5.5 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
m) about the circumstances under which the Consumer loses the right to withdraw from the agreement in point 5.8 of these Terms and Conditions, which are located on the relevant sub-page of the Online store;
n) about the actions necessary for the conclusion of the purchase agreement by describing these steps in Art. 2 of these Terms and Conditions, which are located on the relevant sub-page of the Online store.
2.1 The Buyer sends a proposal to conclude the purchase agreement to the Trader in the form of a completed and submitted order form in the Online store, by which the Buyer sends a proposal to conclude a purchase agreement, the subject of which is the paid transfer of ownership of the goods designated by the Buyer for the purchase price and under the conditions stated in this order (hereinafter the "Order"). After receiving the Order, the Trader immediately delivers to the Buyer a confirmation of receipt of the Order; this confirmation has no effect on the formation of the purchase agreement.
2.2 The confirmation of receipt of the Order contains in particular information about the name and specification of the goods which are the subject of the purchase agreement, information about the price of the goods, information about the delivery period of the goods, the name and information about the place where the goods are to be delivered, and possible additional data according to applicable legislation.
2.3 All other information regarding the Buyer´s order will, if necessary, be sent to the Buyer to the email address specified by the Buyer.
2.4 The purchase agreement is deemed concluded when the Trader accepts the proposal to conclude the purchase agreement by delivering the acceptance of the Order in electronic or written form to the Buyer.
2.5 According to the amendment to Act No. 222/2004 Coll. on Value Added Tax, from 1 January 2013 it is not possible to change data in an already issued tax document (invoice). Data in the tax document (invoice) may be changed only if the Buyer has not yet received and has not paid for the goods.
3.1 From the purchase agreement, the Trader has the obligation to hand over the subject of the purchase to the Buyer and the Buyer has the obligation to take over the subject of the purchase and pay the agreed price to the Trader.
3.2 The Trader shall deliver the sold goods to the Buyer without undue delay, at the latest within 30 days from the date of conclusion of the agreement. The delivery period may be reasonably extended in the case of larger orders, as the goods offered are handmade. In such a case the extension of the period is justified – if it is expected that the delivery period will exceed the 30-day period, the Trader shall immediately inform the Buyer, notify the expected new delivery date and ask for the Buyer´s consent. The agreement is concluded only after the Buyer confirms that he or she agrees with the extended period.
3.3 The place of delivery of the goods is the place specified by the Buyer in the order form.
3.4 The goods are delivered at the moment when they are taken over by the Buyer or a person designated by the Buyer, or when the Trader hands them over to a carrier authorised by the Buyer outside the methods of transport offered by the Trader to the Buyer.
3.5 Goods are further considered delivered at the moment when the Buyer or a third person designated by the Buyer, other than the carrier, takes over all parts of the ordered goods, or if:
a) goods ordered in one order are delivered separately, at the moment of taking over the goods that were delivered last,
b) the goods consist of several parts or pieces, at the moment of taking over the last part or last piece,
c) goods are delivered repeatedly over a certain period, at the moment of taking over the first goods.
3.6 When placing the order, the Buyer shall choose a suitable form of delivery of the goods and a suitable form of payment of the purchase price of the goods from the current options offered by the Trader, which are displayed in the interface of the Online store when creating the order (in the shopping cart).
3.7 At the moment of delivery of the goods, ownership of the sold goods, as well as the risk of accidental destruction, accidental deterioration and loss of the goods, passes to the Buyer.
4.1 The resulting final purchase price for the goods selected by the Buyer is stated at the end of the order form created within the order via the Online store and is stated including value added tax and all other taxes, the delivery fee and all other fees associated with the order. This resulting final purchase price is also stated in the acceptance of the Order.
4.2 The Buyer is obliged to pay the Trader the purchase price for the agreed goods within the period according to the purchase agreement, but no later than upon taking over the goods.
4.3 If the Buyer pays the purchase price to the Trader by bank transfer, the day of payment is considered to be the day on which the entire purchase price was credited to the Trader´s account.
4.4 If the Buyer does not pay the Trader the full purchase price by the moment of delivery of the goods to the place stated by the Buyer and the contracting parties have not agreed on payment of the purchase price in instalments, the Trader is entitled to refuse delivery of the goods to the Buyer.
5.1 The Consumer has the right to withdraw from a distance contract or from a contract concluded outside the Trader´s business premises within 14 days from the day of taking over the goods according to points 3.4 and 3.5 of these Terms and Conditions.
5.2 The withdrawal period according to point 5.1 of these Terms and Conditions is considered to be observed if the Consumer sends the notice of withdrawal to the Trader at the latest on the last day of the period. The Consumer may withdraw from a distance contract or from a contract concluded outside the Trader´s business premises, the subject of which is the delivery of goods, even before the withdrawal period starts.
5.3 The Trader is obliged, within 14 days from the day of delivery of the notice of withdrawal from the agreement, to return to the Consumer all payments received from the Consumer on the basis of or in connection with the distance contract, the contract concluded outside the Trader´s business premises or the supplementary contract, including the costs of transport, delivery, postage and other costs and fees. The Trader is obliged to return these payments to the Consumer in the same manner as the Consumer used in paying them; this does not affect the Trader´s right to agree with the Consumer on another method of payment, if no fees are charged to the Consumer in connection with such payment. However, the Trader is not obliged to reimburse the Consumer for additional costs if the Consumer expressly chose a method of delivery other than the cheapest standard method of delivery offered by the Trader. Additional costs are understood as the difference between the delivery costs chosen by the Consumer and the costs of the cheapest standard method of delivery offered by the Trader.
5.4 The Consumer may exercise the right to withdraw from a distance contract or from a contract concluded outside the Trader´s business premises in paper form, in the form of a record on another durable medium, or by sending an email to the address stated in point 1.2 of these Terms and Conditions. For this purpose, the Consumer may use the model withdrawal form which can be downloaded at the end of these Terms and Conditions published on the relevant sub-page of the Online store.
5.5 When withdrawing from a distance contract or from a contract concluded outside the Trader´s business premises, the Consumer bears only the costs of returning the goods to the Trader or to the person designated by the Trader to take over the goods. If the Consumer withdraws from a distance contract, the Consumer also bears the costs of returning goods which, due to their nature, cannot be returned by post.
5.6 The Consumer is obliged, within 14 days from the day of withdrawal from a distance contract or from a contract concluded outside the Trader´s business premises, to send the goods back or to hand them over to the Trader or to the person designated by the Trader to take over the goods; this does not apply if the Trader proposes to collect the goods personally or through a person designated by the Trader. The period is considered observed if the Consumer sends the goods to the Trader no later than on the last day of the period.
5.7 When withdrawing from a distance contract or from a contract concluded outside the Trader´s business premises, the subject of which is the delivery of goods, the Trader is not obliged to return payments to the Consumer before the goods are delivered back to the Trader or until the Consumer proves that the goods have been sent back to the Trader, unless the Trader proposes to collect the goods personally or through a person designated by the Trader.
5.8 The Consumer has no right to withdraw from an agreement the subject of which is the delivery of goods made according to the Consumer´s specifications or goods made to measure.
5.9 The Consumer is liable for any reduction in the value of the goods that arose as a result of handling the goods in a way that goes beyond handling necessary to ascertain the properties and functionality of the goods.
5.10 The effects of withdrawal from a distance contract or from a contract concluded outside the Trader´s business premises also apply to every supplementary contract related to the agreement from which the Consumer has withdrawn; this does not apply if the parties expressly agree that the supplementary contract shall continue to exist.
6.1 The Trader is liable for any defect that the sold goods have at the time of their delivery and which appears within two years from the delivery of the goods. If the subject of the purchase is used goods, the Trader is liable for any defect that the sold goods have at the time of their delivery and which appears within one year from delivery.
WARNING: The Buyer acknowledges that the appearance of the final goods may differ from the presented sample or illustrative photograph, in particular due to handmade production, individual processing of materials, differences in colour shades, material structure or technical limitations of display devices. These minor differences are not considered defects of the goods.
6.2 The Trader fulfils the general requirements for the goods in particular by ensuring that the goods:
a) are suitable for all purposes for which goods of the same kind are normally used, taking into account in particular legal regulations, technical standards or codes of conduct applicable in the relevant sector if technical standards have not been drawn up;
b) correspond to the description and quality declared by the Trader to the Consumer before concluding the agreement;
c) are delivered with accessories, packaging and instructions, including instructions for assembly and installation, which the Consumer may reasonably expect;
d) are delivered in the quantity, quality and with the properties, including functionality, compatibility, safety and the ability to maintain their functionality and performance during normal use, which are usual for goods of the same kind and which the Consumer may reasonably expect in view of the nature of the sold item and taking into account any public statement by the Trader or another person in the same supply chain, including the manufacturer or statements made on their behalf, especially in relation to promotion of the item or its labelling; the manufacturer is considered to be the producer of the item, the importer of the item into the European Union market from a third country or another person who designates itself as the manufacturer by placing its name, trade mark or other distinctive sign on the item.
6.3 The Trader fulfils the agreed requirements for the goods in particular by ensuring that the goods:
a) correspond to the description, type, quantity and quality defined in the purchase agreement;
b) are suitable for the specific purpose of which the Buyer informed the Trader at the latest when concluding the agreement and with which the Trader agreed;
c) have the ability to perform the functions defined in the agreement with regard to their purpose;
d) possess other properties defined in the purchase agreement;
e) are delivered with all accessories defined in the purchase agreement;
f) are delivered with instructions for use, including instructions for assembly and installation, as defined in the purchase agreement.
6.4 The sold goods are defective if they do not comply with the general requirements and the agreed requirements. The sold goods are also defective if their use is prevented or restricted by the rights of a third party, including intellectual property rights. Goods do not need to comply with the general requirements if the Trader explicitly informed the Consumer when concluding the agreement that a certain property of the goods does not comply with the general requirements and the Consumer expressly and specifically agreed with this non-compliance.
6.5 The Consumer may make a defect claim (complaint) in writing at the Trader´s address: 95618 Bošany, Malobošianska 1487/39, or electronically via the contact details listed in point 1.2 of these Terms and Conditions. For this purpose, the Consumer may use the model form which can be downloaded at the end of these Terms and Conditions published on the relevant sub-page of the Online store.
6.6 If the Consumer exercises the right to make a defect claim, the Trader shall immediately provide the Consumer with a written confirmation of the defect claim. In the confirmation, the Trader shall state the period in which the defect will be removed. The period stated may not be longer than 30 days from the date of the defect claim, unless a longer period is justified by an objective reason which the Trader cannot influence.
6.7 If the Consumer has made a defect claim by postal consignment which the Trader has refused to accept, the consignment is considered delivered on the day of refusal.
6.8 The Consumer may exercise rights arising from liability for defects only if the Consumer has made the defect claim within two months from discovering the defect, at the latest before the expiry of the Trader´s period of liability for defects of the goods.
6.9 In exercising the right to have a defect removed, the Consumer has in particular the right to:
a) removal of the defect by repair of the goods;
b) replacement of the goods;
c) a reasonable discount from the purchase price;
d) withdrawal from the purchase agreement.
6.10 The Consumer has the right to choose removal of the defect by replacement of the goods or repair of the goods. The Consumer cannot choose a method of defect removal that is not possible or which, compared to the other method of defect removal, would cause the Trader disproportionate costs taking into account all circumstances, in particular the value the item would have without the defect, the seriousness of the defect and the fact whether the other method of defect removal would cause significant difficulties for the Trader.
6.11 After the Consumer has made a defect claim, the Trader undertakes to repair or replace the defective goods in the shortest possible time necessary to assess the defect and to repair or replace the goods, taking into account the nature of the goods and the nature and seriousness of the defect. The Trader also undertakes to repair the defect or replace the defective goods free of charge, at the Trader´s own expense and without causing significant difficulties to the Consumer, taking into account the nature of the item and the purpose for which the Consumer requested the item.
6.12 For the purpose of repair or replacement, the Consumer shall hand over or make the goods available to the Trader. The costs of taking over the item shall be borne by the Trader.
6.13 The Trader shall deliver the repaired goods to the Consumer at the Trader´s own expense in the same or a similar manner as the Consumer delivered the defective goods to the Trader, unless the parties agree otherwise.
6.14 The Trader may refuse to remove the defect if neither repair nor replacement is possible or if they would require disproportionate costs with regard to all circumstances, including the circumstances referred to in the second sentence of point 6.10 of these Terms and Conditions.
6.15 The Consumer has the right to a reasonable discount from the purchase price or may withdraw from the purchase agreement even without being granted an additional reasonable period if:
a) the Trader has neither repaired nor replaced the goods,
b) the Trader has neither repaired nor replaced the goods in accordance with point 6.12 of these Terms and Conditions,
c) the Trader has refused to remove the defect in accordance with point 6.14 of these Terms and Conditions,
d) the goods have the same defect despite repair or replacement,
e) the defect is of such a serious nature that it justifies an immediate discount from the purchase price or withdrawal from the purchase agreement, or
f) the Trader has declared or it is evident from the circumstances that the Trader will not remove the defect within a reasonable time or without causing significant difficulties to the Consumer.
6.16 When assessing the Consumer´s right to a discount from the purchase price or to withdraw from the purchase agreement according to paragraph 6.15 letters d) and e) of these Terms and Conditions, all circumstances shall be taken into account, in particular the type and value of the goods, the nature and seriousness of the defect and the objective possibility to require the Consumer to trust the Trader´s ability to remove the defect.
6.17 The Consumer cannot withdraw from the purchase agreement under point 6.15 of these Terms and Conditions if the Consumer contributed to the occurrence of the defect or if the defect is negligible. The burden of proof that the Consumer contributed to the occurrence of the defect and that the defect is negligible lies with the Trader.
6.18 If the agreement concerns the purchase of several items of goods, the Consumer may withdraw only in relation to the defective goods. In relation to the other purchased goods, the Consumer may withdraw from the agreement only if it cannot reasonably be expected that the Consumer will be interested in keeping the other goods without the defective goods.
6.19 After withdrawal from the agreement under point 6.15 of these Terms and Conditions, the Trader shall return the purchase price to the Consumer no later than 14 days from the day the goods are returned to the Trader or after the Consumer proves that the goods have been sent to the Trader, whichever occurs first. The Trader shall return the purchase price to the Consumer or pay the discount from the purchase price in the same way as the Consumer used when paying the purchase price, unless the Consumer expressly agrees to another method of payment. All costs associated with the payment are borne by the Trader.
6.20 After withdrawal from the agreement by the Consumer under point 6.15 of these Terms and Conditions, the Trader has no right to compensation for damage caused by normal wear and tear of the goods or to remuneration for normal use of the goods before withdrawal from the purchase agreement.
6.21 If the Trader refuses liability for defects, the Trader shall inform the Consumer in writing of the reasons for refusal. If the Consumer proves the Trader´s liability for the defect by an expert opinion or professional statement issued by an accredited person, authorised person or notified person, the Consumer may claim the defect repeatedly and the Trader may no longer refuse liability for the defect; the condition set out in point 6.8 of these Terms and Conditions does not apply to a repeated defect claim. The Consumer further has the right against the Trader to reimbursement of reasonably incurred costs which arose in connection with the defect claim for which the Trader is liable and with the exercise of rights arising from liability for defects. The Consumer must exercise this right with the Trader no later than two months from delivery of the repaired or replacement goods, payment of the discount from the price or return of the price after withdrawal from the agreement, otherwise the right expires.
7.1 In the case of publishing consumer ratings, the Trader verifies these ratings and has implemented appropriate procedures to assess their authenticity. Each published rating is checked individually by the Seller and its authenticity is verified on the basis of submitted proof of purchase of the specific goods. If it is proven that the data provided in the rating and obtained during verification do not relate to the relevant order, such rating is removed. The Trader does not offer any benefits for publishing or removing a rating. In view of the above, the Trader guarantees that the ratings available in the Online store are verified and authentic and reflect real shopping experiences. Ratings of the Online store may also be displayed on the websites of other entities. In such cases, the credibility and authenticity of the ratings are assessed by those entities in accordance with their own rules.
8.1 The Consumer has the right to contact the Trader with a request for remedy if the Consumer is not satisfied with the way in which the Trader handled a defect claim of the goods or if the Consumer believes that the Trader has infringed the Consumer´s rights. If the Trader responds to this request with a rejection or does not respond within 30 days from its dispatch, the Consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity in accordance with Act No. 391/2015 Coll. The alternative dispute resolution entities are the bodies and authorised legal persons under Section 3 of Act No. 391/2015 Coll. The Consumer may submit a proposal in the manner specified in Section 12 of Act No. 391/2015 Coll. (hereinafter the "Proposal").
8.2 Alternative dispute resolution concerns only a dispute between the Consumer and the Trader arising from the purchase agreement or related to the purchase agreement. The Consumer submits the Proposal to the competent alternative dispute resolution entity; this does not affect the Consumer´s possibility to turn to a court. If several alternative dispute resolution entities are competent for the alternative dispute resolution, the right to choose which of them to submit the Proposal to belongs to the Consumer. Provisions of the agreement which oblige the Consumer to submit a Proposal to a predetermined alternative dispute resolution entity are disregarded.
8.3 The Proposal must contain in particular the particulars set out in Section 12(3)(a)–(f) of Act No. 391/2015 Coll. The Consumer shall attach to the Proposal documents relating to the subject of the dispute which prove the facts stated in the Proposal. If the dispute concerns the exercise of rights arising from liability for defects, the Consumer may state in the Proposal consent to securing an opinion from a professionally competent person under Section 15(7) of Act No. 391/2015 Coll.
8.4 The Trader is obliged, within the period determined by the alternative dispute resolution entity, which may not be shorter than 15 days from delivery of the request for a statement, to provide:
a) a statement on the facts stated in the Proposal,
b) upon request of the alternative dispute resolution entity, an explanation, statement or documents relating to the subject of the dispute which the Trader has at its disposal.
8.5 The alternative dispute resolution entity may reject the Proposal if the quantifiable value of the dispute does not exceed 20 EUR or for reasons set out in Section 13(2)(a)–(f) of Act No. 391/2015 Coll. More detailed information on this matter can be found in Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution. More information on alternative dispute resolution can be found on the website of the Slovak Trade Inspection (SOI).
8.6 A list of Alternative Dispute Resolution entities can be found on the website of the Ministry of Economy of the Slovak Republic (MHSR) under the section Alternative Consumer Dispute Resolution.
8.7 The Consumer also has the right to submit a submission to the supervisory authority in the field of consumer protection if the Consumer believes that the Consumer´s rights or legally protected interests have been violated. The contact details of the supervisory authority are:
SOI Inspectorate for the Trenčín Region
Hurbanova 59, 911 01 Trenčín
Department of Supervision Performance
Tel.: 032/640 01 09, 032/640 01 08
http://www.soi.sk
Web link for submitting submissions: see the "Submitting submissions, complaints, proposals and requests" section on the Slovak Trade Inspection website.
9.1 An electronic invoice is, under Section 71(1)(b) of Act No. 222/2004 Coll. on Value Added Tax, a tax document.
9.2 An electronic invoice is a regular invoice issued under Section 74 of Act No. 222/2004 Coll. on Value Added Tax, which the Trader issues electronically and sends to the Buyer only by email as a separate file in .pdf or .xml format or in another suitable format determined by the Trader (hereinafter the "electronic invoice").
9.3 By accepting these Terms and Conditions, the Buyer agrees that the electronic invoice will be sent to the email address provided by the Buyer in the order form immediately after receipt of payment.
9.4 The electronic invoice is considered delivered on the day of dispatch. In case of doubt, the electronic invoice is considered delivered upon expiry of three working days from the provable dispatch of the electronic invoice by email.
9.5 The Buyer is entitled to revoke consent to sending the electronic invoice by written or electronic notification to the Trader. The revocation becomes effective on the day of delivery of the notification.
10.1 Creation of a user account means registration of an individual user account via the Trader´s Online store (hereinafter "Registration"). Registration is voluntary and free of charge. Registration is not a condition for creating an order and concluding a purchase agreement and in no way affects the final purchase price.
10.2 A registered user may at any time request the Trader to delete the user account; for this purpose, the user shall use the Trader´s contact details stated in point 1.2 of these Terms and Conditions.
11.1 We fully respect the privacy of our customers. However, it is necessary to process certain personal data in order to process the order. The Online store also processes cookies. For a better understanding of the purposes and legal grounds on which we process your personal data, please read the full Privacy Policy according to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, and Act No. 18/2018 Coll. on the Protection of Personal Data and on the amendment and supplementation of certain acts, which you can find on the relevant sub-page of the Online store in the section Personal data protection and GDPR.
12.1 The Trader reserves the right to amend these Terms and Conditions. The obligation to notify changes to these Terms and Conditions in writing is fulfilled by publishing the notice on the Trader´s Online store.
12.2 These Terms and Conditions become effective in relation to the Buyer by the Buyer sending an order and by the binding acceptance of the order by the Trader.
12.3 These Terms and Conditions are valid from 1 December 2025.
Prepared by: LORD´S BENISON s.r.o. | www.support4companies.eu
Annex No. 1: You can download the form for defect notification of goods HERE.
Annex No. 2: You can download the form for withdrawal from the agreement HERE.
Annex No. 3: You can download information on exercising the right to withdraw from the agreement HERE.