Order guarantee

1. Free returns within 90 days of purchase
   The first return of one or multiple returnable items for EVERY order is free! This item can be returned within 90 days from the date of purchase. If the returned item is used or damaged, or has missing parts/accessories, and this is not due to Temu or the seller, the refund will be reduced to compensate for the lost value of the item. Learn more
2. JOD1.00 Credit for delay
   If your order isn't delivered on or before the latest delivery date provided to you, as a gesture of courtesy, we offer you a JOD1.00 credit (Standard Shipping) within 48 hours of that date. The credit will be issued to your Temu credit balance and can be used on your next order. Under specific circumstances, including but not limited to natural disasters and other unforeseeable circumstances, you may not be able to receive compensation for late delivery. For more exceptions and details about the policy, please refer to our policy page
3. 3 Return if item damaged
   If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.
4. 4 15-day no update refund
   If your package has no tracking updates for over 15 days without being delivered, you can apply for a free reshipment or refund because the package may have been lost in transit. If you do end up receiving the package after applying, you can keep it for free without needing to return it. Under specific circumstances, including but not limited to natural disasters and other force majeure circumstances, you may not be able to receive compensation or request refund for no update. For more exceptions and details about the policy, please refer to our policy page
5. 5 40-day no delivery refund
   If your package isn't delivered within 40 days after shipment (5 days more for packages shipped via truck or packages weighing 80 kg or more), you can apply for a free reshipment or a full refund. If it arrives later, you can keep it for free without needing to return it. Under specific circumstances, including but not limited to natural disasters and other force majeure circumstances, you may not be able to apply for a free reshipment or request refund for no delivery. For more exceptions and details about the policy, please refer to our policy page
6. 6 Cash on Delivery
   Cash on Delivery is a payment option supported by sellers for customers in Saudi Arabia, Kuwait, the United Arab Emirates, Qatar, Oman, Bahrain, Jordan, the Republic of Poland, and Malaysia, where customers can pay in cash upon delivery of the parcel.
7. 7 Price adjustment within 30 days of payment
   Items purchased from Temu are eligible for our price adjustment policy. Temu will provide the price difference in the currency that the order was paid in if the selling price of the item purchased was reduced within 30 days of payment in the same country or region. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in 'Your Orders' and clicking on the 'Price adjustment' button.




Items that are promotional or no longer available may not be eligible for our price adjustment policy. Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. Temu reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this policy at any time, and the right to deny any price adjustment at our sole discretion.